Childline is a 24-hour toll free helpline for children and their families who have been victims of violence.
The 24-hour toll free telephone line serves as the initial point of intake where social work related matters are reported. All incoming calls are screened and assessed to determine the need for immediate social assistance or telephone counselling.
An average of 8000 – 10 000 calls per year received is evidence of the sincere need for this service.
Childline Free State also aims to empower vulnerable children and families through awareness programmes. We aim to encourage families to develop resilience, accept responsibility and to be involved in related matters of child abuse.
The Childline service was started in 1986 in Kwazulu-Natal in response to the very high levels of child sexual abuse characterized in South Africa. Provincial offices were developed and in 2001 the Telkom Family Helpline affiliated with Childline South Africa, becoming Childline Free State.
In 2005 Child Welfare Bloemfontein & Childline Free State merged. Child Welfare Bloemfontein & Childline function under the same name and NPO number, with Childline Free State still fully recognised and affiliated with Childline South Africa.