Childline is a 24-hour toll free helpline for children and their families who have been victims of violence.
The 24-hour toll free telephone line serves as the initial point of intake where social work related matters are reported. All incoming calls are screened and assessed to determine the need for immediate assistance or telephone counselling.
On average 8000 – 10 000 calls are received per year, evidence of the sincere need for this service.
Childline Free State also aims to empower vulnerable children and families through awareness programmes. We aim to encourage families to develop resilience, accept responsibility and to be involved in matters of child abuse.
The Childline service was started in 1986 in Kwazulu-Natal in response to the very high levels of child sexual abuse in South Africa. Provincial offices were developed and in 2001 the Telkom Family Helpline affiliated with Childline South Africa, becoming Childline Free State.
In 2005 Child Welfare Bloemfontein & Childline Free State merged. Child Welfare Bloemfontein & Childline function under one NPO number and is also recognised & affiliated with Childline South Africa.